We work hard to provide quality, high-performing products for you and your horse. So, if you change your mind or your order isn't quite right for some reason, please let us know - we're here to help. We are only able to accept returns and exchanges on items purchased directly through achieveequine.com. For items purchased from a retailer, please contact them directly.
Returns & Exchanges
We will gladly refund or exchange any unused item within 30 days of the purchase date. FLAIR® Equine Nasal Strips must be unopened in original packaging. If you would like to schedule a return, please login to your account to begin the process or contact us. Once we receive the original item(s), we will issue either a store credit or a refund to the original payment method. Refunds may take up to 10 business days after your credit is applied by Achieve Equine for it to appear on your credit card statement.
Damaged or Defective Products
If you feel you have received a damaged or defective product, we want to hear about it right away! Please contact us.
VIP Equestrian Half Pad: 30-Day Money Back Trial
We want our customers to be happy with their purchase of the products we carry and for customers to be sure that the half pad made by VIP Equestrian it is the right product for them. To this end, for purchases directly from achieveequine.com, we offer a 30-day money back guarantee (similar to VIP Equestrian in Europe). Use the VIP Pad for 30 days and return it for a full refund less shipping costs if you are not satisfied with the VIP Pad.
VIP Pads returned must not be damaged, but light use is fine. On receipt of your returned item, Achieve Equine, LLC will then issue a refund direct to your payment method. Please be aware this can take up to 10 business days. Please make sure you get ship your VIP Pad back to us with a shipment tracking number to verify transit. Achieve Equine will not refund items that are not returned to us or get lost in transit.
VIP Equestrian Half Pad: Guarantee
VIP Equestrian Half Pads are guaranteed for 2 years. Proof of purchase is necessary.
VIP Half Pads are lovingly handmade and some variation in the Bobbles and their appearance is normal. You will see indentations in some Bobbles, these are air bubbles from the fill process. They are imperfectly perfect! This will not affect the performance of the VIP Pad in any way. VIP Equestrian has strict quality control procedures and acceptance criteria and will not replace VIP Pads for normal variations in the Bobbles.
Occasionally a manufacturing fault will become apparent. In the first instance, please contact us right away with details of your suspected fault, and we will do our best to respond promptly. There is a code underneath the logo please photograph this and send it to us via email: email@example.com.
The lifespan of your VIP Pad entirely depends on how you look after it. Olympic competitors use the same VIP Pad on multiple horses each day for years (sometimes more than 5 years), and their VIP Pads are still in good condition. Please follow the care guidelines on the packaging. These instructions can also be found in our FAQs.
Products will not be replaced due to accidental damage, and this includes, but is not limited to: puncture snags from doors, nails, accidental tears from horse standing on pad, etc.